Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. We operate directly in 30 countries, and in more than 100 territories through distributors.
Our Headquarters are in Barcelona, Spain and our Technology Centers are located in the United States and Europe. Worldwide sales exceeded €2.2 billion in 2024, and our workforce is more than 7,000 strong.
Job Summary
This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.

Key Accountabilities
• Install and configure the Digital Solutions Software.
• Identify and resolve issues affecting customer’s network working closely with hospital’s IT department.
• Perform required technical training sessions with the supervision of a more senior engineer.
• Respond to and resolve client problems as they relate to technical software issues.




• Refer more complex problems to R&D; and DF departments.
• Serve as liaison between the company and customers.
• Build customer relationships by keeping customers informed of how and when problems are resolved.
• Carry out standard installs at client sites.
• Collaborate in creating Service related documentation.

Networking/Key relationships
To be determined based on department needs, to include interactions such as:
• Cooperating with the rest of the Digital Solutions Service team
• Development and QA teams
• Local Service teams
• Local Marketing teams
• WW Marketing Product Managers
• WW Service
• PPSO (Product Privacy and Security Officer)
Minimum Knowledge & Experience required for the position:
• Education: Engineer, Computer Science or other Technical degree.
• Experience: No experience or 1 year of experience in technical service.
• Additional Skills / Knowledge:
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📌 Digital Solutions Service Engineer I (Llissá de Munt)
🏢 Actual Talent
📍 Llissá de Munt