Drive Growth. Be the Difference.
At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.
The National Service Engineer Manager is responsible for leading and managing the service engineering team across the country. This role ensures the efficient delivery of technical support, service excellence, and customer satisfaction for all service operations. The position requires strong leadership, strategic planning, and hands-on involvement in optimizing service processes, resource allocation, and customer engagement.
Key Responsibilities:
- Oversee and manage service engineering operations across all locations to ensure high-quality service delivery
- Develop and implement strategies to enhance efficiency, reduce downtime, and improve service response times
- Ensure that service jobs, installations, maintenance,
and repairs are executed effectively and in line with company and supplier standards
- Optimize resource allocation, including scheduling engineers and managing spare parts inventory
- Lead, mentor, and develop a team of service engineers to enhance performance and technical expertise
- Conduct training and skill development programs to keep the team updated on the latest technologies and best practices
- Provide technical guidance and support to engineers, acting as an escalation point for complex technical issues
- Drive a customer-focused service culture, ensuring timely and effective issue resolution
- Act as a key escalation point for major customer concerns, providing technical solutions and service excellence
- Build and maintain strong relationships with clients, internal teams, and key stakeholders
- Identify and implement process improvements to enhance service efficiency and reduce
📌 National Service Manager (Vic)
🏢 Dksh
📍 Vic