About Unilabs Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe's leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people - using digital technologies in its state-of-the-art laboratories and imaging institutes - to improve the lives of close to 100 million people every year.

About Unilabs Headquartered in Geneva and part of the A.P. Moller Group, Unilabs is one of Europe's leading medical diagnostics companies, offering a complete range of laboratory, pathology, genetics, and imaging services to patients across 14 countries. Unilabs invests heavily in technology, equipment, and people - using digital technologies in its state-of-the-art laboratories and imaging institutes - to improve the lives of close to 100 million people every year.

About The Job The Principal Network Service Engineer is the senior technical authority responsible for the reliability, performance, and continuous improvement of enterprise network services. This role owns the operational integrity of network platforms across their full lifecycle, ensuring services are secure, highly available, and aligned with business SLAs.

Acting as the escalation point and technical leader, the Principal Network Service Engineer bridges design, delivery, and operations, translating complex incidents and operational learnings into measurable service improvements.

Key Responsibilities

Network Service Ownership

Act as service owner for core network platforms (LAN, WAN, SD-WAN, cloud connectivity)

Ensure services meet defined SLAs, OLAs, availability, and performance targets

Own and evolve support models, runbooks, and operational standards





Drive consistency and quality across integral or multi-site network environments

Operational Excellence & Stability

Serve as the highest technical escalation point for complex network incidents

Lead major incident response, technical triage, and resolution

Conduct and own root cause analysis (RCA) for recurring or critical issues

Identify systemic weaknesses and drive preventative improvements

Continuous Improvement & Automation

Translate incident trends and service data into proactive improvement initiatives

Champion monitoring, observability, and alerting enhancements

Drive adoption of automation and self‑healing mechanisms where applicable

Reduce incident volume and mean time to restore (MTTR) over time

Technical Leadership & Governance

Provide operational input into architectural designs and new solutions

Validate that new network services are operationally supportable before go‑live

Define and enforce operational standards, tooling, and documentation

Mentor senior engineers and act as a technical role model within the service organization

Vendor & Service Partner Management

Technically manage managed service providers and network vendors

Challenge vendors on incident handling, RCA quality, and service improvements

Ensure vendor solutions align with internal operational requirements

Service Transition & Lifecycle

Ensure complete documentation, monitoring, and support readiness





Manage service lifecycle activities including upgrades, decommissioning, and technology refreshes

Requirements

Deep experience operating enterprise‑scale network services, including:

LAN / WLAN (campus & datacenter)

WAN / MPLS / Internet

SD‑WAN platforms

Cloud connectivity (Azure ExpressRoute)

Strong hands‑on expertise in network troubleshooting and diagnostics

Solid understanding of network security operations, including:

Firewalls, segmentation, VPNs, Zero Trust concepts

Experience supporting environments built on:

Cisco / Fortinet / Aruba

Familiarity with:

Network monitoring and observability tools

Change, incident, and problem management processes

Required Skills & Competencies

Expert‑level problem solving and incident leadership

Ability to operate calmly and decisively during major incidents

Strong analytical mindset with focus on root causes, not symptoms

Excellent communication skills — from technical deep‑dives to executive summaries

Strong documentation discipline (runbooks, SOPs, RCAs)

Ability to influence without authority across teams and vendors

Experience & Qualifications

10+ years in network engineering / operations roles

3+ years in a senior, lead, or principal service role

Relevant certifications (desirable):

CCNP / CCIE

ITIL (Foundation or higher)

Azure Network Engineer Associate or equivalent

Benefits

Hybrid working model (office & remote flexibility)

Opportunity to work on Swiss‑market healthcare and laboratory platforms with real clinical impact

International, collaborative, and regulated product environment

Competitive compensation and benefits

Long‑term ownership of a strategic healthcare product

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📌 Principal Network Service Engineer (Madrid)
🏢 Unilabs
📍 Madrid