Your role at DynatraceAs a Lead Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace's highest strategic customers. You will serve as a trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold CSE's in high regard as experts and rely on you to guide them through ways of obtaining the greatest value from their Dynatrace solutions. You will be a point of contact and resource for other Technical Account Managers which include coaching, mentoring, and providing feedback. These duties will also expand into partnering with other CSE's and customers to ensure success with Dynatrace Solutions.Responsibilities and DutiesCoach, Mentor, and provide feedback on an ongoing basis to other CSE's while providing tactical recommendationsConstantly go above and beyond to serve our customers and be a shining, standard-setting example of our Core ValuesProvide advice and guidance as the subject matter expert to ensure successful ongoing usage, adoption of the product, and foster growth of the customer's footprintBe the customer's advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration, and additional features to meet their requirementsFunction as a frontline technical resource for "best practice" and informal customer questionsEngage and review with customer support as a customer advocate to ensure speedy resolution of customer issuesEngage with Product management as the customer advocate on product roadmap discussionsParticipate and prepare for Monthly and Quarterly Business Reviews with customersMaintain current functional and technical knowledge of Dynatrace products and servicesHelp to document best practices in developing and using DynatracePartners with support engineers, PM,



and R&D; to help customers and account teams to speed resolution. They must help, communicate, escalate and advocate on behalf of the customer.Provides insight, advice, and 'street credibility' with technical teams to understand technical issues and possible workarounds.Helps customers and account teams to understand support ticket trends/themes to be used to develop success plans, enablement advice, etc.Has deep understanding of customers' infrastructure, architecture, and business/regulatory requirements to speed up resolution.What will help you succeedBachelor's degree in Computer Science, Information Technology, or equivalent work experience 6+ years of related work experienceExperience working with large enterprise customers, including executive leadershipDemonstrated ability in leadership, mentorship, and organizational behaviorA track record of going above and beyond for your team and customersAbility to manage executive relationships and discussions (VP/CxO)Must have exceptional English written and verbal communications skillsExceptional organizational and teamwork skills, and the ability to act fast and responsiblyImpeccable time management skills and an ability to self-directDemonstrated experience being a Subject Matter Expert (SME) for Dynatrace technologies, methodologies, frameworks,



and 3rd party technologies related to DynatraceWillingness to learn new technologies and resolve complex technical issuesProfessional Level Dynatrace certification (or get certification within six months)Two or more industry-relevant Associate Level certifications (AWS, Azure, k8s, ...)Strong technical understanding and experience in SaaS industryKnowledge and experience with one or more of the following technologies related to Dynatrace: Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc.Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and AjaxMobile application technologies such as iOS and Android Webkit DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc.CMDB/ITSM Technologies/platforms such as ServiceNow and BMCMust be customer service oriented and believe in teamwork, collaboration, adaptability & InitiativeDemonstrable success in thinking strategically and executing tactically while providing consistent and high customer satisfaction and retention levels in a fast-paced environmentWhy you will love being a DynatracerDynatrace is a leader in unified observability and security.We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.Over 50% of the Fortune 100 companies are current customers of Dynatrace.-

📌 Lead Customer Success Engineer (Barcelona)
🏢 Dynatrace
📍 Barcelona