Responsibilities

Respond to customer inquiries via email and phone — promptly and professionally

Analyze errors and resolve issues, including providing clear information and follow-up

Document interactions and escape complex cases to the appropriate teams

Independently handle incoming customer requests, including creating tickets for internal tracking

Take responsibility for follow‑up until reported incidents or errors are resolved

Handle customer inquiries from Germany, Switzerland, and across Europe

Serve as an internal first point of contact for operational knowledge of our software

Requirements

Background in finance and/or accounting is a plus

Experience handling a high volume of external customer inquiries and internal team follow‑ups is a plus

Ability to manage a variety of high‑frequency tasks

Structured and detail‑oriented working style

Fluent in English and German; additional languages are an advantage

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📌 Customer Care Specialist – Spend (Madrid)
🏢 Jobtailor
📍 Madrid