SITAOverviewWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting‑edge tech to make their operations run like clockwork. Are you ready to love your job? The adventure begins right here, with you, at SITA.About The Role & TeamAs aSenior Business Automation Architect (Service Now Agentic AI)you will lead the design and implementation of AI‑driven automation solutions on the Service Now platform. This role focuses on designing governed, scalable agentic AI solutions that combine workflow automation, data, and AI agents to improve operational efficiency and business outcomes. You will work closely with business and technology teams to define how AI agents interact with workflows, data, and human decision‑making across the enterprise.What You Will DoDesign and implement Agentic AI solutions using Service Now (AI agents, orchestration, workflows)Define architecture for AI‑driven workflows, including agent boundaries, approvals, and fallback mechanismsEnsure governance, auditability, and control for AI‑driven actionsIntegrate AI solutions with enterprise workflows, data models, and systemsIdentify automation opportunities and translate them into scalable AI‑enabled solutionsMonitor and optimize AI‑driven processes to ensure business value realizationCollaborate with business stakeholders, architects, and delivery teamsQualifications5+ years of Service Now experience, including solution design and architecture,



out of which 3 years proven experience of Service Now customer service management / customer success management.Hands‑on experience with AI‑driven solutions or workflow automation (Now Assist / AI agents preferred)Strong understanding of workflow design, automation patterns, and enterprise system integrationExperience designing governed automation (approvals, controls, auditability)Solid understanding of data models and data‑driven architectureStrong stakeholder management and communication skillsNice To HaveExperience with AI governance, risk, and compliance frameworksExperience working in large enterprise environmentsWhat We OfferWe’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.Flex Week: Work from home up to 2 days/week (depending on your team’s needs).Flex Day: Make your workday suit your life and plans.Flex Location: Take up to 30 days a year to work from any location in the world.Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.Professional Development: Level up your skills with our training platforms, including Linked In Learning!Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

📌 Senior Business Automation Architect (Servicenow Agentic Ai) (Barcelona)
🏢 Sita
📍 Barcelona