Timeleft seeks a meticulous QA Analyst to oversee quality across Human and AI-assisted customer support and trust & safety processes. You will review interactions, score them against standards, and contribute to calibration sessions to raise team quality. Idóneo candidates have 2–3+ years in customer support or CX, experience with QA reviews, Zendesk familiarity, and strong written English. A proactive, organised, collaborative approach is essential.
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📌 Quality Assurance Analyst, AI & Human CX (Madrid)
🏢 Timeleft
📍 Madrid
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