This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person global company running.You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.Responsibilities:Manage the IT helpdesk queue — resolve, close, or elevate with clear ownership; no tickets left hangingRun onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setupOwn Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensingTrack hardware logistics with office manager — device orders, shipments, MDM enrollment statusMaintain accurate asset management records and keep endpoint security up to dateAutomation & AI Operations:Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverageSupport Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboardingMonitor AI tools and flag anomaliesBuild and maintain lightweight automations (Google Apps Script, shell, Python, or similar)



to eliminate repetitive manual workCompliance & Security SupportGather and maintain ISO 27001 and SOC 2 evidence in VantaPeriodic access reviewsKeep systems compliant with internal security standards and document support and operations processesAssist in preparation for Info Sec auditsHow you work:Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezonesSelf-directed — you see what needs doing and do it; you escape blockers, not decisions you can make yourselfHigh-closure bias — you prefer empty queues and resolved tickets over long threads and status updatesSecurity-conscious by default — you understand the why behind security standards, not just how to enforce themPositive, service-oriented attitude — you are a problem-solver who brings a 'yes, I can' mindset to internal customersDetail-oriented and resourceful — you figure things outWhy them:Exciting challenges: Face new technical challenges daily, keeping your work engaging and petitive compensation: We offer a competitive salary with attractive benefits.Flexibility: Benefit from flexible working hours because the future is flexible!Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth.Global retreats: Participate in international company retreats, fostering a integral team spirit.Equipment: Yearly refreshment of your IT Equipment budget for your home working setup.Amazing team: Collaborate with a truly exceptional team—seriously, we’re awesome!If interested in this role get in touch: daniel.Zelnis@

📌 Technical Support Engineer (Madrid)
🏢 Vivid Resourcing
📍 Madrid