Site Reliability Engineers (SREs) are essential to Panda Doc's success, ensuring customers receive a reliable service with minimal downtime.The SRE team achieves this by:Owning the incident management processes and tools.Managing the observability stack and alerting systems to enable timely investigation and mitigation.Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations.In this role, you will:Own and influence the incident management process end-to-endMaintain and evolve on-prem observability stackKeep production applications running smoothly by participating in the on-call rotationDevelop automations and tools to support platform reliabilityContribute to production services with performance and resiliency in mindCollaborate with product engineers to foster SRE principles within the R&D organizationBe a mentor for the SRE team or product engineersAbout you:Solid programming experience, namely Python (Django and Async IO) and/or Java (Spring Boot)Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo,



Mimir)Experience in development and maintenance of Python services in productionStrong experience with AWS and KubernetesSolid proficiency in working with relational databases (Postgre SQL) and messaging systems (e.G. Rabbit MQ, NATS, Kafka)An experienced on‑call SRE engineerEnjoy hands‑on troubleshooting of distributed systems in production environmentsYou act like an owner and strive to do work you’re proud ofYou enjoy communication and knowledge sharing on all‑things reliabilityProficiency in English, both written and spokenBenefits:Remote‑first approachwith the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.We value long‑term collaboration, whether through typical employment contract, employment of record or B2 B arrangements. Be aware thatcontract type and benefits vary by location– feel free to clarify with our recruiters).Work schedule aligned withEU time zones.Honest, open culturethat values constructive feedback.Professional and personal development within acollaborative, supportive team.Stable yet growing Saa S productoffering an agile environment, ownership, start‑up energy, and strong technical challenges.Panda Doc is an Equal Opportunity Employer.We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

📌 Senior Site Reliability Engineer (Madrid)
🏢 Pandadoc
📍 Madrid