Network Support Engineer Job SummaryWe are looking for a Network Support Engineer (Band 2) with 6+ years of experience in enterprise networking and data center environments. The candidate should have strong hands-on expertise in L2/L3 networking, switching, routing, network troubleshooting, Rack & Stack, Smart Hands, and ITIL-based incident management.

Key Responsibilities

- Provide L2 network support for enterprise and data center environments.
- Troubleshoot switching, routing, VLANs, STP, trunking, port-channels, ACLs, TCP/IP, DNS, DHCP, NAT, and VPN issues.
- Support and configure Cisco, Cisco Nexus, Cisco ACI, Extreme Networks, Allied Telesis, and Juniper devices.
- Perform Rack & Stack, cabling, patching, hardware replacement, device installation, reboot, and physical connectivity checks.
- Provide Smart Hands / Remote Hands support for data center operations.
- Perform network monitoring, packet capture, traffic analysis, and fault diagnosis.
- Support firewalls including Check Point, Palo Alto, and FortiGate.
- Support F5 LTM/GTM load-balancing infrastructure.
- Perform IP address and network management using Infoblox.
- Handle network incidents, service requests, changes, problems, and escalations.
- Work with BMC Remedy, HP Service Manager, Jira, or similar ITSM tools.
- Follow ITIL processes, SLA requirements, change management, and operational procedures.
- Coordinate with Network, Security, Data Center, Systems, Telecom,



and vendor teams.
- Maintain technical documentation, configuration records, and incident/change updates.

Required Skills
- 6+ years of Network Engineering / Network Support experience.
- Strong L2/L3 switching and routing knowledge.
- Data Center networking and infrastructure support experience.
- Hands-on Rack & Stack and Smart Hands experience.
- Strong network troubleshooting and fault-isolation skills.
- Experience with Cisco/Nexus/ACI, Extreme Networks, or Juniper.
- Knowledge of firewalls, F5, Infoblox, DNS, and DHCP.
- Experience with packet capture and traffic analysis.
- Understanding of ITIL, Incident, Change, Problem, and Request Management.
- Strong communication, documentation, and escalation skills.

Preferred Certifications
- CCNA / CCNP
- Extreme Networks certification
- ITIL Foundation
- Relevant Firewall/Security certification

Adecuado CandidateA technically strong L2 Network Support Engineer capable of independently troubleshooting enterprise and data center network issues, performing physical infrastructure and Smart Hands activities, managing incidents within SLA, and escalating complex issues to L3/vendor teams when required.

Core Technologies: Cisco | Cisco Nexus | Cisco ACI | Extreme | Juniper | Check Point | Palo Alto | FortiGate | F5 LTM/GTM | Infoblox | BMC Remedy | HP Service Manager | Jira

📌 Network Engineer (Madrid)
🏢 Techify Care
📍 Madrid