Position: NOC to SOC Transition Manager

Location: Madrid, Spain (3 Days onsite a week).

Duration: Permanent/ Freelance.

Job Summary

Seeking an experienced Transition Manager to lead the migration of Network Operations & Maintenance services to a Global Delivery Model. The role involves managing service transitions, knowledge transfer, international teams, client engagement, and governance activities while ensuring service continuity.

Mandatory Skills

- Network Operations & Maintenance environments
- Leading Managed Service Transitions
- Experience managing global/multicultural teams
- Experience with Telecom clients
- Knowledge of Integral Delivery & Offshore Operations
- KPI/SLA management and service governance
- Strong stakeholder, risk,



and escalation management skills.

Nice to Have

- Experience with NOC L1/L2 operations
- Operational transformation or service centre consolidation projects
- Large outsourcing contracts (>250 FTE)
- NOC to SOC transformation experience.

Certifications

- ITIL Foundation / ITIL Managing Professional
- PMP or PRINCE2
- Agile / Scrum

Key Competencies

- Multicultural Leadership
- Executive Communication
- Client Negotiation
- Conflict & Escalation Management
- Analytical Thinking & Risk Management
- Results-Oriented Mindset

📌 NOC to SOC Transition Manager (Madrid)
🏢 Hays
📍 Madrid