Lighthouse, a leading hospitality AI platform, is hiring a Retention Specialist in Spain (remote) to establish Lighthouse’s dedicated retention capability for non-managed accounts. You will handle churn requests, investigate risks, apply retention playbooks, create recovery plans, and execute scalable outbound interventions to protect recurring revenue. You will combine data, AI tools, persuasive outreach, and cross‑functional collaboration to improve win‑back outcomes, log churn reasons, and