Job Description Experience the power of a game-changing career Are you looking forwhat’snext?We’rea general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Field Service Engineer in Barcelona (hybrid), you will be part of our team ofgame-changerswho are powering the brands of the future in tech.

What you will do in this role

Deliver on-site service via work orders: install, commission,maintain, and repair customer equipment

Provide remote technical support and manage complex escalations, including L1 analysis and advanced troubleshooting

Handle multiple escalations in parallel, meeting SLA targets and minimizing upward escalation

Document service activities, produce technical reports, and train customers on operation and basic maintenance

Ensure compliance with safety and quality standards

Communicate service delivery in English (additionallanguages a plus)

Demonstrate flexibility to travel extensively across Spain, Portugal, and France for field work (expenses covered), as well as to any other European country as required by business needs.





Concentrix is a great match if youhave:

A native or proficient level in English. Spanish would be a big plus!

A valid driving license

Ability to read and interpret electrical diagrams; solid knowledge of electrical and electronic systems

Strong hands-on technical skills with high attention to detail and an engineering mindset

Ability to analyze complex machine behavior, understand subsystem interactions, and develop advanced troubleshooting solutions

Experience supporting installations, site preparation, and complex systems (mechanical, electrical, water)

Proven background in field service, maintenance, or technical support within electromechanical or industrial environments

Strong troubleshooting, problem-solving, and remote diagnostics skills, with high productivity and low re-escalation rates

Solid business and operational awareness, including KPI understanding, responsible parts usage, and work order optimization

Ability to propose process improvements, workflow enhancements, and efficiency gains

Strong customer-facing and communication skills, able to manage critical situations through full resolutionbil>

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📌 Field Service Engineer (English - speaking) On-site + Traveling (Madrid)
🏢 Concentrix
📍 Madrid