Company Description T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description Senior ServiceNow Consultant Role Overview The Senior ServiceNow Consultant will play a key role in the technical implementation and customization of the ServiceNow ITSM platform, supporting solution design and ensuring that the platform follows ServiceNow best practices.

Key Responsibilities

Design and implementation of ServiceNow ITSM solutions

Configuration and development within a domain separated ServiceNow instance

Development of business rules, client scripts, workflows, and UI policies

Support of ServiceNow integrations with external systems

Participation in technical design discussions

Collaboration with stakeholders and project teams

Ensuring adherence to ServiceNow best practices

Qualifications Required Skills

Strong experience with ServiceNow platform development

Deep knowledge of ITSM processes





Experience with domain separated ServiceNow environments

Solid knowledge of JavaScript

Experience in enterprise ServiceNow implementations

Certifications

CSA – mandatory

CIS ITSM – recommended

Language Requirements

English – professional working proficiency

German – nice to have (project environment is German-speaking)

Additional Information What do we offer you? Work environment & flexibility

International, dynamic and collaborative environment

T‑Social: social initiatives (sports, community, health, ...)

Hybrid work model (remote/on-site)

Flexible working hours

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want

Weekly language classes (English, Spanish & German)

International Mentoring Sessions & Experience Days

Compensation & Benefits

Adaptable compensation plan (health insurance, meal vouchers, childcare, transport)

Telemedicine

Life and accident insurance

Social fund

Wellbeing & time off

26+ working days of vacation per year

Free access to specialist services (medical, legal, wellness)

100% salary coverage during medical leave

And many more advantages of being part of T-Systems!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

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📌 ServiceNow Senior TechConsultant (m/f/d) (Madrid)
🏢 T-Systems Iberia
📍 Madrid