Are you a customer‑oriented professional with a passion for delivering exceptional experiences? Do you bring high energy, a dynamic mindset, and a drive to excel in everything you do? Do you thrive in fast‑paced, action‑oriented environments?

If so, this role is made for you!

You’ll be joining an outstanding team that is deeply committed to providing world‑class service to our customers.

What We Offer At

Maersk , you’re in the driver’s seat of your career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a general scale.

With a presence in

130+ countries , you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there.

We invest in our people through cutting‑edge development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our customer‑centric mindset and global success.

Responsibilities

Manage and monitor the end‑to‑end shipment process

Coordinate with various stakeholders involved in shipment handling

Orchestrate the overall flow of shipments to ensure seamless execution

Provide value‑adding business solutions through strong process understanding

Resolve customer and stakeholder queries promptly and professionally

Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement

Prepare and submit documentation accurately and on time

Support cross‑sell and up‑sell initiatives and contribute to customer retention

Adhere to SOPs and IOPs during daily operations

Identify process deviations and proactively communicate them

Respond to inquiries promptly and escalat[e] issues when required

Maintain effective communication,



including participation in client calls

Record and report performance insights to support service improvements

Collaborate with KCMs and the Commercial team to strengthen customer relationships

Comply with customer‑specific SOPs and monitor related KPIs

Execute reports and tasks assigned by the Team Leader/Manager

Qualifications

Experience in Logistics or related fields

Fluency in Spanish and English

Excellent communication and stakeholder management skills

Strong customer‑centric mindset and passion for service excellence

Results‑driven attitude with strong organizational skills

Ability to work effectively under pressure

Team‑oriented mindset and collaborative spirit

Solid understanding of operational processes

Sense of urgency and persistence in driving issues to closure

Positive, proactive, and solution‑oriented attitude

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We look forward to receiving your application in English! Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

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📌 Customer Experience Consultant (Madrid)
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