Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area)

Company: Foundever® Working hours: Full-time | 39h/week

Salary: €1,635.33 gross/month

Contract: Fixed-term contract (3 months) Start date: ASAP

Would you like to join an international fashion and footwear brand in a dynamic customer service environment?

At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor.

Key Responsibilities

- Support customers via phone, chat, and email
- Handle inquiries related to orders, deliveries, invoices, and claims
- Deliver an excellent customer experience
- Perform administrative and back-office customer support tasks

What We Are Looking For

- Native or bilingual Portuguese
- Advanced English level (minimum C1)
- Previous experience in customer service or call center environments is valued
- Legal eligibility to work in Spain

Training





- Paid training included in the contract
- Duration: 5 days
- Schedule: 09:00 – 18:00

What We Offer

- Salary of €1,635.33 gross/month
- Monday to Friday schedule: 09:00 – 18:00 (including public holidays)
- International and professional work environment
- Real opportunities for professional growth within Foundever®
- On-site work at our Madrid hub

If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you.

At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact.

Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

📌 Portuguese-Speaking Customer Service Advisor | Madrid | Fashion Retail Project
🏢 Foundever
📍 Madrid