As a valued member of our Jet2holidays Ibiza Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What we offer you

Excellent Salary

Fully paid training and IT equipment provided

Monthly 1-to-1 meetings with your Team Leader

Career growth across Jet2.com & Jet2holidays

23 days holiday entitlement per year

2 days off per week

Monthly rosters shared in advance

Exclusive discounts on Jet2.com flights and Jet2holidays hotels

Recommend a Friend bonus scheme

Responsibilities

Deliver VIP industry leading customer service by creating memories through scheduled hotel visits and virtual interactions via our internal systems on a tablet device.

Recommend tailored experiences and attractions that match customers' interests.

Support customers during disruptions, emergencies, or escalations in resort, providing calm,



confident assistance when it matters most.

Represent Jet2holidays during hotel visits and respond to queries via video call & messaging, delivering friendly and efficient support.

Work as one team by supporting our Airport team on busy flight days to ensure a smooth start and end to customers’ journeys.

Requirements

Right to work documents: full right to work documents for Spain (DNI / NIE / TIE).

Travel & accommodation: driver with access to your own motorised vehicle with appropriate insurance; operational travel expenses reimbursed; must be living in Ibiza.

Flexibility: roster 4 weeks in advance; roster may include early starts, late finishes, split shifts & weekend working; required to support during flight disruption, serious emergencies, and customer escalations.

Skills & experience: customer service experience is a plus but not essential; solution orientated, friendly & positive; confident and comfortable using digital systems on a tablet device.

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📌 Resort Representative - Ibiza (Madrid)
🏢 Jet2. Com And Jet2Holidays
📍 Madrid