At Urbantz,

we help the world’s largest retail, grocery, ecommerce and logistics companies

love their last mile with a smarter, greener approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to cut their CO2 emissions , allocate smartly across carriers, build unique workflows and ensure on-brand delivery experiences for recipients with Urbantz.

Since our inception in 2015,

we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list.

The Challenge Urbantz is set to

increase its customer base in 2026

rapidly. As our activity expands, we are looking for a

CSM to manage our customer portfolio

with a focus on growing our key enterprise accounts.

The CSM will proactively

partner

with customers to

optimize

their platform engagement and facilitate the running of our customer’s smooth last-mile operations.

The Day-to-Day

Take ownership of a customer portfolio

and maximize their platform engagement and satisfaction.

Create Success Plans and conduct Quarterly Business Reviews (QBRs) to

help customers meet their targets.

Proactively monitor and analyze customer needs & KPIs





to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features.

Serve as the customer’s technical product expert

and provide solution training, testing, and troubleshooting (tools used e.g.: VisualStudio Code, Postman).

Bring the voice of the customer to internal discussions.

Help with product feature

validation and roll-out.

The Must-Haves

5+ years of experience in customer-facing

functions such as account management, consulting, customer success, sales, or similar.

Perfectly fluent in

Spanish ,

French

and

English.

Substantial experience in

SaaS

and understanding of IT solutions /

API integrations.

Executive

presence

in front of senior stakeholders.

The Great to Haves

Experience in Logistics & Supply Chain.

Experience in using Postman.

The Perks

Work where you choose : our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide.

Autonomy to

define and navigate your own path to success.

A competitive salary , the right tools, and a range of fringe benefits depending on your country's location.

An

incredibly diverse international team and a company culture

that encourages freedom, creativity, and collaboration.

Opportunities to grow

your expertise through training, workshops, and conferences

Team meetups in Brussels,

and an annual offsite somewhere sunny

#J-18808-Ljbffr

📌 Senior Customer Success Manager (ES/EN/FR) (Madrid)
🏢 Urbantz
📍 Madrid