Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.

RESPONSIBILITIES




- Handle inbound customer contacts by phone or email
- Provide professional and efficient customer support in a call centre environment.
- Understand customer needs and provide accurate information following procedures and guidelines.
- Resolve customer inquiries and escape complex cases when necessary.
- Complete tasks such as case follow-up, data entry, and request processing.
- Follow company policies, quality standards, and data protection rules.

REQUIREMENTS
- Native or bilingual Dutch speaker.
- Available to work from our offices in Barcelona.
- Strong communication skills and computer proficiency.
- Passion for delivering outstanding customer service.
- A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER
- Comprehensive onboarding training, along with regular training sessions to support your professional growth.
- An exceptional office location offering

📌 CUSTOMER SERVICE DUTCH MARKET (Bellprat)
🏢 Pure Cuisine
📍 Bellprat