Overall Purpose The Client Relationship Specialist develops and maintains relationships, targeting and bringing new clients, referrals, and new market audiences together. This role focuses on market research, strategic planning, communications and networking to foster positive engagement.

Take a prominent role within the commercial team to actively drive business growth across all departments of Hill Robinson and Moravia Yachting.

This position is both internally collaborative and client facing to focus on the needs and requirements of collaborators, clients and their representatives to ensure the highest level of client centric service is provided.

This is a key new business development role, acting as an ambassador for the Hill Robinson and Moravia Yachting brands, upholding the companies’ reputation for excellence and innovation.

Responsibilities Person, skills, and knowledge Specification This is our expectation for the post holder – to uphold, demonstrate and live up to our company values, and work towards our strategic goals under our five pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, and Environment, Social & Governance).

Client Service Excellence

To uphold our vision of achieving the extraordinary through creative solutions

Deliver the best solutions to all stakeholders both internally and externally

Consider the potential impact of all responses towards clients and achieve a positive outcome for Hill Robinson

Constantly review potential for improving and delivering superior client service

Ability to forward plan, identify challenges and apply proactive solutions

Teamwork





Proactive interaction and cooperation with all stakeholders

Build stronger working relationships between various departments to utilise knowledge and share experiences to provide a superior product or service to the client

Organisational Skills

Works well under pressure, juggling multiple tasks, continually reassessing schedules, priorities and meeting deadlines

Accuracy and attention to detail, seeing the task through to the end

Skills and Experience

Personable with excellent communication and presentation skills

Possesses a well‑established knowledge of, and good network in, the yachting industry

Positive outlook to overcome challenges, proactive approach to manage situations

Self‑management skills

A positive “can do” attitude with attention to detail

Adaptable, agile, initiator, diligent, trustworthy with integrity

Open to creative input and ideas from all parties and stakeholders

Developing collaborative relationships

Constantly working to build, develop, maintain, and strengthen partnerships with internal and external clients and stakeholders

Builds relationships and expresses appreciation, praise and encouragement to others who have provided information, assistance, or support

Able to gain the respect of all stakeholders

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.

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📌 Client Relationship Development Specialist (Madrid)
🏢 hillrobinson
📍 Madrid