Regional Manager Customer Care, Europe

Shape the future of Customer Care across Europe

At Straumann Group, customer experience is central to how we build long‑term partnerships, support business growth, and deliver value to healthcare professionals and patients. We are looking for an experienced and highly customer‑centric leader to join us as Regional Manager Customer Care, Europe. This is a high‑impact regional leadership role for someone who combines operational excellence with a genuine passion for the customer. You will lead the evolution of Customer Care across Europe, ensuring that every interaction, from order management through post‑sales support delivers a consistent, seamless, and high‑quality experience.

As a member of the Integral Customer Care Leadership Team, you will translate our global Customer Care strategy into effective regional execution. You will balance global consistency with local market requirements, lead transformation across multiple countries and business units, and build a scalable service organization that supports future growth.

What you will do





Put the customer at the center
- Own Customer Care and order management operations across Europe, ensuring consistent, responsive, and high‑quality service.
- Oversee the end‑to‑end customer journey across relevant touchpoints and identify opportunities to improve the overall experience.
- Champion the voice of the customer and ensure that customer insights shape operational and business decisions.
- Partner closely with Commercial, Supply Chain, Manufacturing, Quality, Clinical, Software, Digital, and other teams to resolve issues and improve the post‑sales experience.
- Establish and manage meaningful performance frameworks, including service levels, operational KPIs, and customer satisfaction measures.

Lead transformation and innovation
- Execute and adapt the global Customer Care strategy to meet regional business and customer needs.
- Lead the European implementation of global transf

📌 Regional Manager Customer Care Europe (Madrid)
🏢 Institut Straumann
📍 Madrid