Customer Success CoachSUMMARY:The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage,coach,and increase utilization among our customers. Also providing support and top-notch customer service experience forall our customers.RESPONSIBILITIES:Drive a high level of customer andclient satisfactionwhile managinglargecaseloadsCultivate and manage positive client relationships with corporate relocation management companies to ensure General LT as the preferred language training supplierCounselcustomers on authorized relocation benefits provided by theiremployerManage all activities, including those performed by third party suppliers related to the transfer process.Lead point of contact and coordination for all assignment components – including internal and external points of need.Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit.



Need to be comfortable on the phone talking to many different level employees.Provide continuingcoachingand support to clientsand participantsmaintaining regular contact throughout the assignment.Build productive and effective relationships with clients,participantsand direct suppliers as well as within Global LT.Maintain data integrity, including updating Global LT’s database, providing the required datato produceongoingstatus reports.Initiate customer satisfaction surveys when client policy allows.Undertake other tasks asrequiredAdhere to Global LT’s Standards of Excellence in all aspects of the assignment process.Meet company metrics for customer satisfaction, utilization,responsivenessand company goals.EDUCATION AND/OR EXPERIENCE:Proficiency in English is requiredSales experience would be an asset but not requiredBilingual in English and at least one other languageQUALIFICATIONS:Proficient with PC and Microsoft Office such as Word, Excel, Power Point, OutlookMust have strong organizations skills and be detail-oriented and organized,methodicalwith an analytical approach to workAbility to deal with multitasking under continuous high-pressuresituationsExcellent written and communication skillsThe ability to communicate clearly andprofessionallyStrong customer service focusWork well within a team with good trouble-shooting and conflict managementskillsShows initiative and creativity; be self-motivatedThe ability to upsellproducts

📌 Customer Success Coach (Metauten)
🏢 Global LT
📍 Metauten