Adoclic Media is seeking a versatile professional to lead customer service, dispute management, and coordination of outsourcing providers. The role focuses on building a high-performing team, improving returns and claims processes, and driving growth strategies. You will train and manage staff, review KPIs, run A/B tests, and monitor order alerts and fraud signals. A strong English proficiency, 3+ years in customer service, and knowledge of WordPress and the Office suite are essential.
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📌 Head of Customer Support & Growth Strategy (Madrid)
🏢 Adoclic Media
📍 Madrid
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