Responsibilities - Taking, confirming and inputting customer orders - Monitoring customers and liaising closely with commercial, logistics and quality departments - Inputting purchase orders - Dealing with customer queries and responding in a timely manner - Sending requested quality documents to customers and liaising with the Quality team when necessary - Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses - Sending price quotes to customers, liaising with the Product Management team and collecting necessary information - Assisting with lead qualification - Arranging and following up on samples - Logging opportunities and quotes in the CRM system - Supporting sales reps with follow ups on open quotes, opportunities and sample requests - Updating CRM data to ensure sales reps have accurate and up to date information - Assisting with the preparation of tender documents or contract renewals - Acting as the first point of contact for internal requests on behalf of the sales team - Ensuring sales reps are informed of any customer issues,



delays or operational changes - Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits - Monitoring shipments to customers when necessary and ensuring high levels of customer service - Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts - Producing reports for senior managers - Making travel arrangements for senior managers and, as required, for members of the commercial team Requirements - Fluency in English and French is essential - Proven experience in a commercial, sales support, or analytical role.

- Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, interpersonal, and customer service skills (internal and external).
- Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
- Sound understanding of CRM and/or ERP systems and their functionalities.
- Confident interpreting data and providing actionable insights to support commercial teams.
- Professional, proactive, and results-driven with a strong business acumen.
- Able to work under pressure, meet deadlines, and adapt to an evolving business environment.
- Commitment to customer service (internal and external)

📌 Sales Support Specialist, French Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona