Viking Travel Care is looking for dedicated Assistance Coordinators for our Expat Team
Viking Travel Care is expanding and we are now looking for motivated Assistance Coordinators to join our Expat Team, supporting international customers across the world.
Our Expat Team handles insurance cases for customers who are living and working abroad (expats). These clients often require more continuous and complex support than traditional travel insurance cases, including medical follow-ups, coordination with healthcare providers, and ongoing case management.
We are looking for candidates with experience from travel assistance, insurance, healthcare, or customer service, who are motivated to work in an international and dynamic environment.
About the Role
As an Assistance Coordinator in the Expat Team, you will often be the first point of contact for customers who need help while living abroad.
Your responsibilities will include:
Handling incoming calls and emails from insured expat customers
Assessing cases and providing guidance based on insurance coverage
Coordinating medical assistance,



including referrals to doctors, clinics, or hospitals
Managing ongoing cases that may require follow-up over time
Booking travel arrangements when relevant
Collaborating with insurance companies, healthcare providers, and international partners
Ensuring a high level of customer service and support in complex situations
Our alarm center operates 24/7, and you will work in a rotation including day, evening, and weekend shifts.
Who Are Our Customers?
Our customers are expatriates—individuals and families living and working abroad, often for extended periods. They rely on us not only in emergencies, but also for ongoing support, guidance, and coordination within unfamiliar healthcare systems.
Who Are You?
In this role, different educational and professional backgrounds can be relevant. Your motivation, mindset, and ability to handle people and situations are just as important as your experie

📌 Assistance Coordinators (Torrevieja)
🏢 VIKING
📍 Torrevieja