We are looking for a versatile person who we can delegate tasks related to customer service, dispute management and coordination of certain outsourcing providers.Its main functionsCustomer service and claims managementManagement of the entire customer service team (training, control, etc.)Checking and management of returnsDefinition and review of the most important KPI'sCarry out different A/B tests with different macros and autoresponses to try to lower the % of returns and/or claimsReview of alerts for orders that may be fraudulentReview and management of claims in Pay Pal, Stripe and RLLControl of delivery timesWe are clear about where we want to go and what we should do, but if you think we can innovate in something that we have not contemplated… we would love to hear from you,someone without mincing words!Be witty and creative,



wanting to propose challenges and give a different and disruptive point of view and someone who loves dealing with people.We offer:Immediate incorporationStabilityIndefinite contractDynamic environment and project with high potentialYour birthday, day off!% over objectivesFree language classesSummer hours and versátil hoursMorning coffees includedAnd more benefits to come!Minimum requirementsESSENTIAL: High level of spoken and written EnglishMinimum 3 years experience in customer service (email and telephone)Advanced knowledge in Office package, Windows and EmailMedium knowledge about Word PressDeep understanding of growth strategies, have analytical skills and strategic thinking.Related higher studies (business, marketing, advertising, public relations or similar)Results-oriented, autonomous and efficient with the ability to be self-taughtPostgraduate and other languages such as French, Italian, Hebrew, Japanese and German will be valued.

📌 Head Of Customer Support (Santa Cruz de Tenerife)
🏢 Adoclic Media
📍 Santa Cruz de Tenerife