Responsibilities

Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies. Monitoring open mediation cases through weekly and monthly reports. Monitoring default customers. Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers. Monitoring the notified payment guarantees through weekly and monthly reports. Meet defined department goals and activity metrics. Perform other assigned tasks and duties necessary to support the Mediation Department. Requirements

Previous experience working in customer support with debt mediation or incident management Fluent Polish (C2), spoken and written, is required. Fluent (C1) level of Spanish and English Resourceful and highly motivated, with a focus on client satisfaction. Team player and able to build good relationships across functions and collaborate to achieve shared goals. High accuracy standards. Experience will Salesforce/CRM will be a plus.

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📌 Debt Mediation Specialist – Polish Language Required (Madrid)
🏢 Jobtailor
📍 Madrid