Experteer Overview ¿Está pensando en solicitar este empleo? No se demore, desplácese hacia abajo y envíe su solicitud lo antes posible para no perder la posibilidad. As a Customer Experience Consultant, you will be the main contact for customers and collaborate with internal teams to ensure a seamless end-to-end experience. You will drive service excellence by proactively addressing inquiries, resolving issues, and strengthening relationships across logistics, freight forwarding, and supply chain operations. The role emphasizes a customer-first mindset, cross-functional collaboration, and measurable improvements in satisfaction and retention. This is a hands-on position in a global logistics leader known for diverse, international exposure and impactful customer outcomes.Compensaciones / Beneficios• Manage and coordinate end-to-end shipment activities for customers• Serve as the main point of contact for customer enquiries and issue resolution• Build and maintain strong relationships with customers and internal stakeholders• Drive customer satisfaction through proactive communication and problem-solving• Identify opportunities to improve service delivery and customer retention• Partner with Operations and Commercial teams to ensure a seamless customer experience• Monitor service performance and escalate issues where appropriateResponsabilidades• Proven experience within logistics, freight forwarding, supply chain, or transportation• Strong customer-facing experience in a service-oriented environment• Excellent stakeholder management and relationship-building skills xqbhyrx • Fluent in Spanish and English• Ability to manage multiple priorities in a fast-paced environment• Proactive, solutions-focused mindset with a strong customer-first approach• Strong communication and problem-solving skillsRequisitos principales• career development opportunities• international exposure• diverse, collaborative team• meaningful impact on customers and business• equal opportunities employer• support during application and hiring process