Experteer Overview
As Senior UX Researcher at eDO, you will partner with Prime to connect evidence across Travel products and markets, shaping the member journey. You lead high-value, mixed-methods studies and translate findings into strategic guidance for Product Directors and executives. You’ll own the research roadmap across the Prime lifecycle and build scalable operations to accelerate evidence-based decisions. This role blends research leadership with cross-functional influence to improve acquisition, engagement and retention. Join a mission-driven team pioneering AI-powered, personalised travel experiences.

Compensaciones / Ventajas
• Manage the strategic Prime research roadmap across lifecycle stages (acquisition, onboarding, engagement, adoption, retention) and prioritize studies aligning with growth, revenue, and experience.
• Execute end-to-end generative, evaluative, and mixed-methods research and synthesize findings with behavioral data and evidence into actionable insights.
• Maintain an Evidence and Opportunity portfolio with source traceability and link research to execution and measurable results.
• Coordinate Prime research demand and cross-functional dependencies; map end-to-end journey and remove silos; balance resource and CRM constraints; establish delivery plans and escalations.
• Advise Product Directors and executives with clear, evidence-based recommendations; summarize trade-offs, risks, and limitations; regularly share priorities with leaders.
• Lead team-wide CRM participant recruitment, manage workflows, incentives, privacy and sampling policies; maintain central roadmap and cross-team recruitment alignment; monitor metrics to improve CRM operations.




• Build scalable Research Operations infrastructure (RACIs, SOPs, intake, templates); track metrics and define ownership with UR leadership and UXD Ops.
• Scale responsible AI workflows from planning to impact, prioritize AI use cases, set validation and privacy controls, pilot and scale AI-driven research activities.
• Communicate research impact and limitations to stakeholders; ensure traceability from insights to business decisions.

Responsabilidades
• 5+ years of UX/behavioral research experience in digital products, e-commerce, SaaS or subscriptions
• Proven leadership in strategic research influencing product roadmaps and business decisions
• Strong mixed-methods expertise across qualitative and quantitative methods
• Ability to synthesize multi-source evidence into actionable recommendations
• Experience advising Product Directors and executives and influencing decisions
• Experience with recruitment, customer panels, and scalable research operations
• Strong systems thinking to build governance, workflows, and measurable operational controls
• Cross-functional collaboration with Product, Design, Data, CRM, Legal, and Privacy teams
• Applied experience using AI in research workflows with strong evidence quality and privacy judgment
• Excellent written and verbal English communication skills
• Fluency in Spanish, German, French, or Italian (English is standard)

Requisitos principales
• competitive salary and benefits
• Prime Plus membership
• Coursera access for learning
• personalised career paths with eVOLVE
• internal mobility opportunities
• hybrid work model

📌 Senior UX Researcher (Barcelona)
🏢 Edreams
📍 Barcelona