- LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 34 TELEPHONE CUSTOMER ADVISORS FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH OR POLISH AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL, THEY¿D LOVE TO HEAR FROM YOU.- JOB DESCRIPTION:- PROVIDE TELEPHONE SUPPORT TO CUSTOMERS USING CONNECTED VEHICLE SERVICES, ENSURING A CLEAR, EMPATHETIC AND EFFECTIVE EXPERIENCE.- RESPONSIBILITIES:- HANDLE INBOUND CALLS AND, WHERE REQUIRED BY THE PROCESS, MAKE OUTBOUND CALLS TO CUSTOMERS.- SUPPORT CUSTOMERS WITH THE ACTIVATION AND USE OF CONNECTED SERVICES.- CARRY OUT FIRST-LINE TROUBLESHOOTING.- CREATE, UPDATE AND CLOSE CASES IN THE CRM, DOCUMENTING EVERY CUSTOMER CONTACT, ACTION AND OUTCOME FULLY AND ACCURATELY.- HANDLE COMPLAINTS AND CRITICAL SITUATIONS WITH ACTIVE LISTENING, COMPOSURE AND A SOLUTION-FOCUSED APPROACH.- REQUIREMENTS:- AT LEAST ONE YEAR OF EXPERIENCE IN TELEPHONE CUSTOMER CARE, A CONTACT CENTRE,



A HELP DESK OR FIRST-LINE TECHNICAL SUPPORT.- FRENCH / POLISH SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL.- FAMILIARITY WITH CONTACT CENTRE KPIS SUCH AS QUALITY, FIRST CONTACT RESOLUTION (FCR), CUSTOMER SATISFACTION (CSAT), HANDLING TIMES AND SLA COMPLIANCE.- UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION.- WE OFFER:- TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING).- THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES.- SALARY RANGE: 18.665 TO 23.000.Datos de contacto:CÓDIGO DE OFERTA: 102026572027 Si está inscrito en LABORA, tiene que dirigirse al portal Punt LABORA (https://puntlabora.Gva.Es/puntlabora?app=ofertas-consultar&cod1=707167&cod2=0&t=EMP&lang=es). Si reside fuera de la Comunidad Valenciana, puede postularse enviando su currículo al correo electrónico [email protected] especificando en el correo su número de DNI/NIE y el número de la oferta 707167-0 como referencia.

📌 Teleoperadores (Valencia)
🏢 Jobtome
📍 Valencia