We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.

Our Technology:

We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS/GNSS denied environments.

We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.

We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require a high degree of reliability and precision by enabling different technological solutions based on the White‑Rabbit PTP.

Responsibilities

Work with a friendly and positive team to solve issues with our devices based in mentioned technology

Work with operating systems based on Linux and Windows

Work on White Rabbit and PTP protocol (packets transmission, fibers, SFP, telematics, etc.)

Work on international projects with scientific and industrial installations and projects all around the world

Design topologies and setups for customers to replicate their issues in our laboratory with our devices

Perform administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc.

Communicate effectively to explain the issue to non‑technical customers

Answer customers' questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalate and assign tickets to internal resources as necessary

Qualifications

Finished degree in Computer Engineering, Electronic Engineering,



Telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)

Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)

Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)

Linux user and programmer: low level drivers, scripts, peripheral configurations, libraries

Experience diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates

Excellent problem‑solving and communication skills, ability to provide step‑by‑step technical help, both written and verbal

Team player, ready to learn and proactive

User‑level Spanish and English languages is a requirement

At least 2 years of experience working in a Support Service role

Desirable Skills

Knowledge of FPGAs, ARMs, SoCs technologies

Knowledge in timing system technologies: NTP, PTP, White Rabbit, MRF, etc.

Knowledge in SCRUM, JIRA or agile methodologies

Benefits

Be part of a leading and expanding company

Health insurance

Versátil work schedule

International and dynamic environment in Granada, Spain with some travels and collaborations with other teams in France and the United States

High possibilities to grow inside the company

Professional Career Plan

Safran is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran’s status or any protected category. We encourage veterans and people with disabilities to apply.

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📌 Customer Service Engineer. Granada (Spain) (Madrid)
🏢 safransed
📍 Madrid