At Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group’s growth. Here, hands‑on experience matters, even the CEO pushes trolleys.About NewrestNewrest, an expert in out‑of‑home catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees. Our services cover a wide range of areas: airline catering, buy‑on‑board, onboard duty free, concession catering, remote sites and Facility Management services, rail catering, airport and motorway concessions. More than just a company, Newrest represents a true family, with 97 % of its capital owned by over 700 employees.Key ResponsibilitiesAs the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal teamYou will ensure all information (flight schedules, manuals, menu changes and any other instructions…) is distributed to all “key” people of the unitEnsure information is clearly understood, completed and applied by everyoneIntensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…)Ensure billing is correct:



all items are charged at the right priceProvide excellent relationship with stakeholders to retain and create a unique operational and commercial relationshipProvide centralized and fluid external / internal operational communication between the unit and clientsControl and monitor the crew comment: adequate response within 24 hoursEnsure proper execution of corrective actionsCreate business relationships with new customers, allowing the signing of new contractsEnsure that the airline quality dashboard is maintainedMinimum 2 years of experience in commercial or customer services positionsExperience in catering companies is mandatoryA previous experience on Airlines customer services is appreciatedEnglish and Spanish fluent mandatoryCustomer focus, empathy, negotiation skills, constancy, work under pressure, results orientedClient satisfaction will be your priorityAttention to detailFocused on compliance at all timeResilient to stressful situationsWell organized, rigorous and methodical yet versátil to adapt to local constraintsCommercial awarenessHands on personalityExcellent computer skills (Office Suite)€3.4 billion in revenue (2024/2025)Double‑digit growth since 2020Development of Industry 4.0: Digital Factory: Xf7 WFoIn‑house ERP system: WinrestA Graduate Program that develops young talentManagement of the entire value chain: from raw material procurement to delivery on the tarmacOver 2 million meals served per dayGroup news available here:

📌 Customer Service Manager (Barcelona)
🏢 Newrest
📍 Barcelona