Back Market is expanding its Data, Analytics & Insights team in a role focused on Customer Care analytics. You will measure customer satisfaction across care channels, build evaluation frameworks for AI-powered tools, and translate care patterns into product insights that reduce contact rates and improve order accuracy. You will own your analytics domain end-to-end, partner with senior leaders, and mentor junior analysts while contributing to cross-domain data initiatives and operational
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📌 Senior Data Analyst, Customer Care — Hybrid & Impact (Madrid)
🏢 BackMarket
📍 Madrid
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