Responsibilities

Own, drive, and maintain the demand management process for the study portfolio

Coordinate demand review meetings and prepare supporting presentations and reporting

Provide recommendations for inventory optimization and stock management activities

Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders

Support the end-to-end lifecycle management of applications and digital devices

Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement

Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs

Consolidate data from multiple sources and support study-level cost allocation and chargeback processes

Own and maintain operational workflows within Jira and supporting tools

Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability

Create, maintain, and improve operational documentation and knowledge base content

Support procurement and purchasing activities related to digital device operations and associated services

Own the end-to-end device return process

Requirements





University degree in a technical field

7–10 years of experience in IT Operations, Application Management, or a related operational role

Proven ability to work independently and coordinate execution across multiple stakeholders

Advanced expertise in data analysis, reporting, and spreadsheet-based solutions

Strong planning, organizational, prioritization, and multitasking skills

Excellent attention to detail and commitment to quality

Process-oriented mindset with the ability to adapt to changing priorities and environments

Experience supporting mobile application deployment and operational lifecycles

Demonstrated experience working with senior stakeholders in cross-functional and integral organizations

Experience providing second- or third-level technical support

Familiarity with Mobile Device Management (MDM) platforms

Understanding of data security, privacy, and compliance requirements within regulated environments

Strong interest in digital health technologies, mobile applications, and wearable devices

Fluent English communication skills, both written and verbal

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📌 DBM Operations and Process Specialist (Madrid)
🏢 Jobtailor
📍 Madrid