Responsibilities- Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.- Act as the primary point of contact for the client for all types of requests.- Manage customer communications (maintenance, events, incident management, improvement areas, technical work).- Monitor and improve customer satisfaction.- Handle all customer requests, informing management and impacted teams.- Support clients during audits.- Act as interface between customer requests and internal departments.- Participate in internal meetings related to managed accounts.- Provide on-call support as Head of Customer Success.- Identify cross-sell/up-sell opportunities.Requirements- Proven experience in customer relationship management within data centers.- Managing Key Accounts- Strong listening and needs analysis skills.- Ability to coordinate and manage projects and external service providers.- Project management capabilities.- Proficient with standard office tools.- Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.- Excellent verbal and written communication skills.- Strong customer service mindset, diplomacy, and attention to detail.- Ability to simplify technical topics for various audiences.- Experience managing a technical client portfolio.- Proficient with ITSM and CRM tools.- Fluent in Local language; Fluent in English.#J-18808-Ljbffr