The Art of Creating Time - Your Mission at UMB At UMB, we don't just solve problems - we

create time . As part of our

Corporate Applications & Services , your work helps free our colleagues and clients to focus on what matters most. With smart IT solutions and meaningful automation, you'll make a real difference in how people work, collaborate, and innovate. We are currently seeking for a

ServiceNow Consultants & Developers

to join our international ServiceNow team, contributing to powerful solutions for both internal teams and our customers. Your Responsibilities

As a ServiceNow Consultant & Developer in our internal business analyst role, you will: Take the lead in

developing and customizing ServiceNow solutions

including platform components, core modules, and the service portal Analyse internal and external business requirements, translating them into meaningful workflows and solutions Lead or actively participate in workshops for the

continued evolution

of our ServiceNow services Collaborate with cross-functional teams to align technology solutions with business needs Provide ongoing support, optimization, and enhancements to existing ServiceNow implementations Ensure smooth and efficient

integration with other systems





and services Deliver clear documentation and participate in agile sprints to keep progress transparent and effective Your Profile - Who We're Looking For

You're passionate about solving problems, improving workflows, and creating excellent digital experiences. You bring technical know-how, business acumen, and a collaborative spirit to everything you do. Must-Haves

Minimum 3 years

of experience with ServiceNow (or equivalent ITSM platforms) Strong understanding of

Service Management principles (ITIL framework) Proven experience in

process and workflow modelling

within ServiceNow Familiar with technologies like Jelly, AngularJS, Bootstrap, React, AJAX, HTML/CSS, XML Experience working with REST/SOAP APIs and system integrations Knowledge of relational databases (e.g., MySQL) Hands-on experience with agile development methods and SDLC processes Practical exposure to

CI/CD & DevOps environments Comfortable navigating

cloud infrastructure technologies

such as Azure Excellent verbal and written communication skills in English Proactive attitude, customer-first mindset, and problem-solving confidence Nice-to-Haves

Experience with CSDM, CMDB CSM modules Experience designing or managing

automated, bi-directional system integrations Fluency in additional languages (German or Spanish would be a plus)

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📌 Senior ServiceNow Lead (Madrid)
🏢 UMB
📍 Madrid