Responsibilities

The Sr. Director of Revenue Architecture will lead Gong’s Commercial and Mid‑Market Revenue Architect teams through front‑line leaders

This role is responsible for driving business performance, customer value, and organizational scale while shaping the future of revenue transformation for Gong customers

You will develop exceptional leaders, define the strategy and operating model for the Revenue Architect organization, and partner across the Customer Office, Sales, Product, Marketing, and Operations to accelerate customer and business outcomes

Leadership & Talent Development: Recruit, develop, and lead a high‑performing team of Revenue Architecture managers. Build leadership capability, succession plans, and a culture of accountability, learning, and customer impact

Business Performance: Own the performance of the Commercial and Mid‑Market Revenue Architecture teams, driving adoption, retention, expansion, forecasting accuracy, and overall segment health

Strategy & Scale: Define and evolve the Revenue Architecture strategy, operating model, and engagement framework to support growth and AI‑driven transformation

Customer Transformation: Establish scalable methodologies and best practices that help customers modernize revenue operations and achieve measurable business outcomes through Gong’s AI Operating System

Executive & Cross‑Functional Leadership: Serve as an executive sponsor for strategic customer relationships and partner with leaders across Sales, Product, Marketing, Support, and Operations to improve customer experiences and business outcomes

Operational Excellence:



Drive organizational effectiveness through workforce planning, KPI management, process improvement, and data‑driven decision making

Benefits

Mental health support resources

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Commuter & parking benefits

Retirement savings

Training & development programs

Employee resource groups

Mentorship opportunities

Adaptable wellness fund

Qualifications

This role is ideal for a leader who thrives in high‑growth environments, embraces change, and enjoys building teams and developing people

You are willing and able to work from the office in accordance with Gong’s hybrid work model

Proven track record of building and scaling teams, processes, and operating models in a high‑growth environment

4+ years of experience leading leaders and scaling customer‑facing organizations

Experience driving business performance through forecasting, organizational planning, process improvement, and cross‑functional collaboration

Deep understanding of go‑to‑market strategy, revenue operations, customer adoption, change management, and value realization

10+ years of combined IC & Leadership experience in Customer Success, Revenue Operations, Consulting, Professional Services, Account Management, or other customer‑facing roles within high‑growth B2B SaaS organizations

You are currently located in one of Gong’s hub locations (SF, SLC, ATX, CHI, or NYC)

Proven track record partnering with VP and C‑level stakeholders to drive strategic business outcomes, organizational change, and customer transformation

#J-18808-Ljbffr

📌 Senior Director of Revenue Architect (Madrid)
🏢 Gong
📍 Madrid