Are you passionate about leading teams, driving operational excellence, and contributing to innovative projects? We are looking for an RTO Supervisor with 1-2 years of experience who is eager to take the next step in their career within a fast-paced, international, and constantly evolving environment.

In this role, you will lead a team of 20-30 agents, monitor/a performance through KPIs, and collaborate with general stakeholders on the implementation of new processes, automation initiatives, and AI-driven projects. You will play a key role in bridging global strategy with local execution, helping to improve efficiency, team engagement, and operational performance across multiple markets.

Requirements

- 1-2 years of experience as a Team Leader, Supervisor, or in a similar role.
- Experience tracking KPIs and driving process improvements.
- Fluent English, both written and spoken (mandatory).
- Strong leadership and people management skills.
- Proficiency in Google Sheets.
- SQL knowledge is a plus.
- Interest in or familiarity with AI tools such as Gemini, Claude, N8N, or similar is a plus.





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Requisitos
Key Responsibilities

Lead, support, and develop a team of 20-30 agents.

Monitor/a team performance, productivity, and quality standards.

Collaborate with international teams and provide operational support.

Participate in the implementation of automation and innovation projects.

Proactively identify and resolve operational challenges.

¿Qué ofrecemos?
What We Offer

Salary: 30.000 € gross per year.

Office hours, approximately 9:00 AM to 6:00 PM, Monday to Friday.

Hybrid working model: 3 days in the Poblenou office (Monday, Tuesday, and Thursday) and 2 days working from home.

2 additional weeks of smart working per year.

The opportunity to work in an international environment and contribute to impactful AI and automation initiatives.

If you're looking for a role with real impact, international exposure, and the chance to be part of a growing and innovative team, we'd love to hear from you!

📌 RTO Supervisor (Barcelona)
🏢 Jobbydoo
📍 Barcelona