Job Description
Joining Busuu means being part of one of the top EdTech companies in the world, a multiple award-winner recognised for its innovation and impact in language learning. Busuu’s vision is to empower people through languages. We are the world’s largest online community for language learning, with 120+ million registered users. We make learning a language easy by combining AI-powered courses with feedback from our general community of native speakers and lesson content designed for real life.
Busuu is part of the global Chegg family. Chegg is the leading student-first connected learning platform and a NYSE listed company.
About B2B at Busuu
Busuu for Business partners with companies across the world to build effective, multilingual teams through scalable language training solutions. Our B2B customers include small, mid‑size enterprises and multinational corporations across industries such as logistics, retail, technology, banking, hospitality, and professional services.
We provide AI‑powered language courses, live lessons, analytics dashboards,



and structured onboarding journeys designed to deliver engagement, measurable progress and business outcomes. Customer Success is at the heart of our B2B value proposition, ensuring organisations see sustained adoption, ongoing ROI, and long-term impact.
The DACH B2B market is rapidly expanding, and we are strengthening our team to support the growing demand for language learning.
What does a Customer Success Manager do at Busuu?
As a Customer Success Manager for the DACH market, you drive measurable customer outcomes and commercial success across a portfolio of mid‑market and enterprise clients. Your core mission is to maximise adoption, engagement and ROI so that customers achieve their business goals and renew their partnership with Busuu.
You act as a trusted advisor to your clients by deeply understanding their objectives, guiding them through Busuu’s onboarding and enablement frameworks, and identifying opport

📌 Customer Success Manager (Madrid)
🏢 Busuu
📍 Madrid