About the role ?
You will join one of Bigblue warehouse and work on-site daily.
In a context of strong growth and a demanding environment, we are looking for a Responsable de atención al cliente / Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Location of the role: Marchamalo, Guadalajara
Increase customer satisfaction
Respond to customer requests, advise them, and ensure high-quality follow-up
Manage escalations (proactive & reactive) and coordinate internal stakeholders
Ensure end-to-end resolution (analysis, action plan, communication, closure)
Ensure compliance with contractual commitments (SLAs) and KPIs
Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
Collect and share forecasts (orders,



deliveries, peak activity periods) to anticipate workload and coordinate with the site
Assess the operational feasibility of custom requests and help prepare quotes
Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
Continuous improvement & management
Monitor customer metrics and identify potential risks early on
Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
Implement proactive communication (operational updates, recommendations, incident prevention)
Contribute to improving on-site routines and processes (quality, timelines, customer experience)
Desired Profile ?
+2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
Fluency in English ??
Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies)

📌 Responsable de atención al cliente (Madrid)
🏢 Bigblue
📍 Madrid