Organization- Grand Hyatt Barcelona At

Summary Grand Hyatt Barcelona, one of the city’s newest luxury landmarks, we are looking for a

warm, professional, and service‑oriented Bell Person

to join our

Front Office team . As a

Bell Person , you will be the first and last point of contact for many of our guests, playing a key role in creating memorable arrival and departure experiences. If you enjoy engaging with people, take pride in delivering exceptional service, and thrive in a dynamic luxury hospitality environment, this is an excellent opportunity to be part of an international team where care, professionalism, and attention to detail truly make the difference.

About The Role As a

Bell Person

at

Grand Hyatt Barcelona , you are an ambassador of the Hyatt brand, responsible for providing a warm welcome and ensuring a smooth and seamless arrival and departure experience for our guests. This is an

operational full‑time position (40 hours per week)

offered on a

permanent contract , with

rotating shifts according to hotel needs , including

evenings, weekends, and public holidays . You will work closely with the

Front Office, Concierge, and other hotel departments , contributing to efficient daily operations and a positive guest experience.

Key Responsibilities

Greeting guests promptly upon arrival with a friendly, professional, and welcoming demeanor

Assisting guests with luggage during arrival, departure, and room changes

Escorting guests to their rooms when required, providing clear information about:





Hotel facilities and services

Restaurants and amenities

Safety procedures and general hotel information

Assisting guests with transportation arrangements, including taxis and other services

Maintaining cleanliness, order, and a welcoming appearance in the lobby, entrance, and driveway areas

Providing assistance to guests with special needs, ensuring comfort, safety, and satisfaction throughout their stay

Collaborating closely with Front Office, Concierge, Housekeeping, and Security to ensure smooth and efficient service delivery

Adhering strictly to all safety and security procedures to protect guests, colleagues, and hotel property

Safeguarding guest belongings and immediately reporting any suspicious activity

Maintaining a professional appearance and demeanor at all times, representing the Hyatt brand with pride and integrity

Supporting other operational tasks as assigned by management to ensure the smooth operation of the hotel

Qualifications

Previous experience in a customer service or hospitality role is preferred but not required

Strong communication and interpersonal skills with a service‑oriented mindset





Ability to work effectively in a fast‑paced, team‑oriented environment

Physical stamina and ability to lift, carry, and transport luggage and other items safely

Fluency in Spanish and English; additional languages are a strong plus

Flexibility to work rotating shifts, including evenings, weekends, and public holidays

Positive attitude, reliability, and commitment to delivering exceptional guest service

Care Connects Us – Do Our Values Speak to You? At Hyatt, we care for people so they can be their best. Our values — Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing — guide everything we do and bring our purpose to life. When you join Hyatt, you become part of a general family that celebrates diversity and empowers you to be your authentic self.

What You’ll Love About Us

Special Hyatt hotel rates for you, your family, and friends from day one

Discounts at hotel restaurants and bars

Employee restaurant with nutritious and varied daily menus

Free access to a wellbeing and mental health support platform

Ongoing training, development pathways, and real career growth opportunities across Hyatt hotels worldwide

Be Part of Something GRAND With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our team is a mosaic of cultures, identities, and backgrounds — and your unique contribution will be valued. Join the Grand Hyatt Barcelona team and become YOUR best version.

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📌 Bell Person (Madrid)
🏢 Grand Hyatt
📍 Madrid