This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About the Job
We are embarking on a transformation journey to bring customer centricity into the DNA of our employees and seeking a dynamic Customer Experience Specialist who will help bringing our CX strategy to life. This role will support in designing and implementing the long term vision and strategy for CX across our organization while leading key programs across a general organization.
What you do
- Lead, develop and implement key CX programs, such as NPS/VoC/Customer First/etc., that will deliver on the CX strategy and improve the customer experience of our target audiences.
- Deliver a cohesive, customer focused approach which can be implemented and scaled within the organization for the programs which you are responsible for.



Champion a customer-centric culture by promoting a company-wide focus on customer experience and prioritizing customer satisfaction at all organisational levels.
- Foster a culture where employees at every level are committed to delivering an exceptional customer experience
- Provide a memorable and high-quality AZT experience that balances customer satisfaction and commercial objectives
- Develop and rollout customer standards, customer journey maps, personas, dashboards, and training programs to equip staff, from employees to management, with the skills to deliver exceptional customer service
- Ensure all employees are aligned and empowered to uphold high standards of customer experience across all touchpoints/interactions. Leverage technology and drive the adoption of innovative tools and systems, including AI, throughout the customer journey.
- Enhance the efficiency, personalization and quality of customer interactions by integrating advanced technological solutions. Ensure regulatory compliance by aligning customer experience practices with

📌 Senior Customer Experience (Barcelona)
🏢 Allianz Commercial
📍 Barcelona