About Us At

Nextlane , we don’t just develop software solutions – we

create the future

of the automotive industry.

We are a company that combines

advanced technology

with a clear vision:

simplifying and digitizing

every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.

We believe in the value of every team member, offering opportunities for you to

develop

and contribute to meaningful solutions.

So… What does it mean to be a #Nextlaner?

Be part of a

g rowth-oriented culture.

Collaborate with

colleagues from all over the world.

Believe in

the P ower of ideas and the

diversity of thought .

Be committed to provide an environment where you can

learn, grow, and collaborate

on projects that make a global impact.

Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.

At

Nextlane , you’ll have the opportunity to

innovate ,

push boundaries , and

work on solutions that are transforming

the automotive world.

About the role: As a Customer Support Specialist, specialised in application support (oracle and linux), you are the primary point of contact for our customers. You support users in their daily use of Nextlane software, handle incoming support requests, and ensure that issues are resolved or escalated efficiently and professionally.

You are a key contributor to customer satisfaction, acting as the voice of the customer and ensuring a positive support experience across all interactions.

This is an individual contributor role within a growing, international Customer Support Centre of Excellence.

Your mission - Deliver timely, high-quality, and customer-focused front-line support

- Ensure customer issues are properly understood, documented, and resolved or escalated

- Contribute to a consistent and professional customer support experience

- Actively support continuous improvement through knowledge sharing and feedback

Your Responsibilities: Customer Support & Issue Resolution

Handle incoming customer support requests via phone, email, chat, or other support channels

Analyze customer questions and issues related to daily usage of Nextlane software solutions

Provide clear guidance,



explanations, and solutions within the defined support scope

Detect incidents, software issues, or potential risks and ensure proper follow-up

Ticket Management & Escalation

Accurately log, qualify, and document customer requests in the support ticketing system

Ensure correct prioritization and follow established support processes and SLAs

Escalate complex or technical issues to Back Office or specialized teams, providing clear analysis and context

Proactively alert the Support Manager or relevant stakeholders in case of critical issues or potential customer dissatisfaction

Customer Experience & Communication

Maintain a professional, reassuring, and customer-centric communication style

Build trust with customers through clear explanations and regular follow-up

Ensure customers are informed about progress, next steps, and resolution timelines

Knowledge & Continuous Improvement

Contribute to the creation and maintenance of internal knowledge bases, FAQs, and documentation

Share recurring issues, customer feedback, and improvement ideas with the Support team

Continuously develop product and functional knowledge to improve support quality

Cross-Functional Collaboration

Work closely with Back Office Support, Infrastructure, and Expert teams on issue resolution

Coordinate with Consultants during customer onboarding and post-installation phases

Escalate commercial requests or opportunities to Sales when outside the support scope

What We're Looking For: Experience:

Experience in customer support or technical support in a software or SaaS environment. Working in a ticket-based support organization is a strong plus. Experience with Sage 100 or ERP ssytem as application support consultant is mandatory.

Languages:

English (B2) is mandatory, as well as French (native or C1)

Communication:

Strong communication skills, both verbal and written.





Basic to intermediate understanding of software applications and IT environments

Knowledge of Oracle and Linux

Ability to clearly document issues, solutions, and customer interactions

Comfortable working with ticketing systems and internal support tools

Interpersonal Skills:

Ability to collaborate in a diverse and dynamic environment.

Strong customer service mindset with excellent communication skills

Ability to analyze problems quickly and provide structured responses

Calm, proactive, and solution-oriented approach

Ability to prioritize, elevate when needed, and work autonomously

Willingness to learn and continuously develop technical and functional expertise

Our Recruitment Process

15-minute introductory call with our Talent Acquisition Specialist.

One technical interview with Line manager 1 and 2

What We Offer We understand that

flexibility and trust

are essential for our teams. Here are some of the benefits we offer:

Remote Work:

Up to 3 days a week!

Work-life balance:

We have adaptable entrance and departure time.

Summer schedule on Fridays:

Start early your weekends!

Referral Bonus:

€1500 for every talent you refer (after 6 months).

Flexible Remuneration:

COBEE platform.

Private Medical Insurance:

Adeslas.

Continuous Learning:

Access to our internal platform for continuous development.

Vacation:

23 vacation days plus an intensive schedule in July and August.

Teambuilding:

Our afterworks and activities are memorable!

Diversity, Inclusion & Belonging At

Nextlane , we are committed to creating a space where

everyone feels valued and respected . We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation.

Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience.

Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law.

Join

Nextlane

and become part of the technological revolution in the automotive industry.

Discover why we are a great place to develop your talent!

#J-18808-Ljbffr

📌 Application support Consultant Linux and Oracle (Madrid)
🏢 Nextlane
📍 Madrid