About Us
JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.
The Mission & Core Scope
- The Mission: Supervise daily outbound shift operations (order batching, picking, packing, wall-sorting, and staging), ensuring all customer orders are processed with maximum speed and accuracy to hit strict courier departure deadlines.
- The Scope: You will directly lead outbound shift Team Leaders and fulfillment operators, managing real-time labor reallocation across picking and packing cells, clearing physical flow bottlenecks, and enforcing compliance with the Convenio Colectivo de Logística de Madrid.
Crucial Expectations & Performance Targets
To provide a clear understanding of the accountability required,
the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:
- Outbound SLA & UPH Throughput: Manage shift execution to consistently hit or exceed corporate targets for units-per-hour (UPH) picking, packing efficiency, and parcel sortation.
- Quality & Defect Elimination: Maintain near-zero packing error, mislabeling, and shipping discrepancy rates through active floor coaching and real-time process auditing.
- Floor Leadership & Safety: Oversee daily staff scheduling, shift handovers, and operator safety compliance, fostering a proactive safety culture (PRL) and high team morale across all outbound aisles.
- Carrier Cut-Off Compliance: Coordinate closely with dock dispatchers to guarantee 100% of prioritized order batches are completely packed, containerized, and staged before strict vehicle departure windows close.