This job is with Soho House, an inclusive employer and a member of myGwork – the largest integral platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Soho House & Co. – Barcelona.
The place...
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.
Job Purpose
As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.
Main Duties
- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Well- versed on standard operating procedures, menus,
amenities and collect laundry for Housekeeping Department.
- Learn about all the different services and how much Soho House Gym & Spa has to offer.
- Maintain a clean, sanitary and safe environment: reception area.
- Manage members lists, bookings Spa services and Booking personal training classes
- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
- Build a positive relationships with members and guest.
- Communicate and red flag any feedback to the management team.
- Influence a fun and positive atmosphere by being approachable and professional.
- Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.
Requirements
A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key
📌 Spa & Gym Recepcionist - Soho House Barcelona
🏢 Soho House
📍 Barcelona
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