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Graduate Product Support Engineer - Customer Assurance for HP Additive ManufacturingDescription -
HP's AM Customer Assurance organization delivers world‐class service experiences to customers across our Additive Manufacturing portfolio.
We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem-solving skills.
This role provides hands-on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.
Responsibilities
Escalation Support & Troubleshooting
- Support the investigation and resolution of customer issues and product escalations
- Assist in data collection,
log analysis, and basic troubleshooting activities
- Contribute to root cause analysis and corrective action tracking
- Help document findings and resolution steps
Cross‐Functional Collaboration
- Collaborate with cross-functional teams (R&D;, Quality, Services) to support issue resolution
- Participate in technical discussions and learn structured problem-solving approaches
- Assist in preparing summaries and input for internal reporting
Continuous Improvement & Learning
- Identify recurring issues with support from senior engineers
- Contribute to improvement initiatives related to documentation, system limitations, training, and support processes
- Learn and apply structured methodologies for problem-solving and continuous improvement
Product Engineering Exposure
- Support analysis of product behavior, contributing structured feedback to improve the product based on field issues
- Partici
📌 Graduate Product Support Engineer (Barcelona)
🏢 HP
📍 Barcelona