Head of IT OperationsReferencia: #111421Localización: BarcelonaOur client, a leading multinational company in the leisure and entertainment sector, currently in the process of expansion, with several work centers throughout Spain, and more than 500 employees.Within its expansion plan we are looking for a Head of IT Operations.The Infrastructure Operation Manager will lead the delivery of I.T. infrastructure Operation ensuring that the current requirements of the Business are met.Main Accountabilities and Responsabilities:Proactively manage 3rd Party Suppliers and Partners to ensure the delivery of all aspects of IT Infrastructure within agreed SLA'sEnsure Service providers and his team, are working to the agreed incident management process, problem management, change management and service reporting processes.Ensure maintenance of standards for Infrastructure specification, configuration, service level and security.Review support requirements for projects seeking to introduce or update services, suppliers or technologiesImprove reporting operational support tools,



such as monitoring tools, deployment tools and methods, configuration management, change management.Ensure that Infrastructure solutions focus on achieving stable and robust operational service delivery and high availability over technical novelty.Managing the use of remote hands in our retail estate to make support related change.Own compliance reporting and checking the code is up to standard in the respective jurisdictionsOwn updates, scalability, availability and stability of the online services.Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Health and Safety Policy (SP001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensu

📌 Head of IT Operations (Barcelona)
🏢 Social You
📍 Barcelona