Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, dedicated to excellence in language teaching to enrich students’ futures. Inspired by our multilingual and multifaceted country, we create a unique student experience that promotes language development through immersion.With a presence in Switzerland, France, Germany, and England, we provide a vibrant environment that encourages connections, enhances the experience, and sparks imagination. Alpadia Language Schools offers year‑round courses for adults and summer camp programs for young learners. Each year, our schools welcome more than 6,000 students from around the world.Job DescriptionPassionate about travel, languages and helping people grow? We are currently looking for someone for our German markets, based in our HQ in Barcelona. In this role, every day feels global. As our Customer Care Specialist, you’ll guide students through their study‑abroad experiences. The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay. Your job is literally helping others explore the world.Main tasks and responsibilitiesProcessing enrolments using our internal CRM systemManaging customers’ filesAssisting customers before,



during and after their stayInvoicing bookings and ensuring receipt of payments from customersCollecting invoices from Partner schools and validating paymentsDealing with any special requests and complaintsProviding personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each stepKeeping up with local and international news to be informed of any events happening in major touristic zonesKnowing the products and services offered by Alpadia perfectlyBeing versátil depending on the period, deadlines, workload and support in other Customer care markets and Alpadia departmentsAssisting the manager in trainingAssisting the department in reaching its objectivesAssisting with any special projects or various administrative tasks as assignedOrganising and planning your own workHandling customers' end of stay feedbacks and reviewsBeing able to redirect, up sell, cross sell to avoid changes and cancellationsQualificationsSkills & Experience You’d BringYour German is at least a C2/C1 level and you have a very good command of English (B2); additional languages are a fortable managing high-volume communications and prioritizing tasks effectively.Proficient in Microsoft Office Suite.Experience of language studies abroad is a plus.What We Offer YouCreative, rewarding work where your impact is visibleJoin a talented, international team full of energy and expertiseDiscounts on Adeslas medical insuranceSalary: Gross salary + Ticket restaurant + bonusPermanent Contract - full-time position.Hybrid position: 2 days FHStart date: Asap

📌 Customer Care Specialist | German Speaker (Barcelona)
🏢 Alpadia Language Schools
📍 Barcelona