Overview

Lead and manage a large-scale e-commerce logistics operation, ensuring the achievement of financial, operational, and customer service objectives. He will hold full accountability for the site's P&L;, daily customer relationship, and overall people leadership, ensuring a safe, efficient, profitable, and continuously improving operation.

Key responsibilities

- Own full site Profit & Loss (P&L;) accountability.
- Customer Relationship Management. Build and maintain strong, trusted relationships with key stakeholders.
- Ensure contractual commitments, KPIs, and SLAs are achieved.
- Lead business reviews and continuous improvement initiatives with the customer.
- Drive customer satisfaction and support business growth opportunities.
- Lead a complex organization of more than 2,500 employees.
- Foster a high-performance culture focused on accountability, engagement, and operational excellence.
- Develop leadership capability and succession pipelines across the site.
- Promote effective communication, recognition, and employee engagement
- Partner with HR to ensure effective employee relations and workforce management.
- Ensure safe, compliant, and efficient site operations.
- Deliver service, quality, productivity, and cost objectives.
- Monitor and improve operational KPIs and performance standards.
- Lead continuous improvement initiatives to enhance operational effectiveness.
- Ensure readiness and scalability to support business growth and peak periods.

Analytical Skills

- Identifies and resolves problems.
- Demonstrates attention to detail
- Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.





Communication Skills

- Presents organized and thorough information and data appropriate for intended audience.
- Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
- Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures.
- Demonstrates excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.

Leadership Skills

- Strong business focus with demonstrated ability to act in partnership with management teams.
- Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
- Performs with high level of initiative exhibiting persistence and willingness to stimulate new ideas within the organization.
- Makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative).
- Bachelor Degree, ideally in Engineering
- Languages: Spanish & English fluency

Qualifications & Experience

- 7-10 leadership experience within complex logistics, supply chain, manufacturing, or operational environments.
- Proven experience managing full P&L; responsibility.




- Demonstrated success leading large and diverse teams.
- Track record of improving productivity, profitability, and customer performance.
- Experience managing strategic customer relationships.
- Experience driving transformational change and operational excellence.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our integral team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

📌 Site Director (Madrid)
🏢 GXO Logistics
📍 Madrid