We are looking for a versatile person who we can delegate tasks related to customer service, dispute management and coordination of certain outsourcing providers.

Its main functions Customer service and claims management

Management of the entire customer service team (training, control, etc.)

Checking and management of returns

Definition and review of the most important KPI's

Carry out different A/B tests with different macros and autoresponses to try to lower the % of returns and/or claims

Review of alerts for orders that may be fraudulent

Review and management of claims in PayPal, Stripe and RLL

Control of delivery times

We are clear about where we want to go and what we should do, but if you think we can innovate in something that we have not contemplated… we would love to hear from you,

someone without mincing words!

Be witty and creative, wanting to propose challenges and give a different and disruptive point of view and someone who loves dealing with people.

We offer:

Immediate incorporation

Stability





Indefinite contract

Dynamic environment and project with high potential

Your birthday, day off!

% over objectives

Free language classes

Summer hours and adaptable hours

Morning coffees included

And more benefits to come!

Minimum requirements

ESSENTIAL

: High level of spoken and written English

Minimum 3 years experience in customer service (email and telephone)

Advanced knowledge in Office package, Windows and Email

Medium knowledge about WordPress

Deep understanding of growth strategies, have analytical skills and strategic thinking.

Related higher studies (business, marketing, advertising, public relations or similar)

Results-oriented, autonomous and efficient with the ability to be self-taught

Postgraduate and other languages such as French, Italian, Hebrew, Japanese and German will be valued.

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📌 HEAD OF CUSTOMER SUPPORT (Madrid)
🏢 Adoclic Media
📍 Madrid